What should I do if I sent my coins but nothing shows up in the other wallet

07 September 2026

First, wait. Then check the transaction on the blockchain. Most "missing" swaps are simply waiting for confirmations, or the user has looked at the wrong wallet.

Here is why nothing shows up immediately, and what you should actually do step by step.

The swap is not instant

When you send coins to the address the exchanger gave you, that transaction must be confirmed by the network. Bitcoin takes about ten minutes per block, and most exchanges wait for at least one confirmation before forwarding your swapped coins. Some networks are faster; some are slower. If you are swapping from a slow chain to a fast one, the delay is on the sending side, not the receiving side.

What to do: Open a block explorer for the coin you sent. Paste the transaction ID (TXID) you were given after you sent the coins. If the transaction shows as "unconfirmed" or has zero confirmations, the network has not processed it yet. Wait.

You may be looking at the wrong wallet

A common mistake is checking the wallet you sent from instead of the wallet you should receive to. The exchange address you sent to is not your wallet. The destination address you provided at the start of the swap is where the new coins will arrive. Make sure you are checking that address on its own blockchain explorer.

What to do: Copy the destination address you entered when you started the swap. Paste it into a block explorer for that coin's network. If the address shows a pending or completed transaction, your coins are on their way or already there. Refresh your wallet's interface - some wallets cache balances and do not update automatically.

You may have forgotten a memo or destination tag

This is covered in detail on the sibling page about memos and tags, but briefly: coins like XRP, Stellar, or EOS require a destination tag or memo ID. If you sent coins to an address that needs one and you left it blank, the exchange's system cannot assign the incoming coins to you. The coins arrive at the address but are not credited to your swap.

What to do: Check your swap status on the site's order lookup page. If it says "waiting for deposit" but your TXID shows the coins arrived, the missing tag is likely the problem. Contact support with your TXID and swap ID.

The exchanger may be processing manually

Some swaps, especially larger ones or those involving obscure tokens, are handled partly by a human. This can take longer than the automated version. The hub page "What a swap actually does with your coins" explains that some steps are not fully automatic. In those cases, nothing is wrong - you just need to wait longer than the usual few minutes.

What to do: Look at the swap status page. If it says "processing" or "exchanging," do not resend your coins. Resending creates two swaps and complicates everything.

When to actually worry

If more than two hours have passed with no confirmation on the sending side, and the transaction is still unconfirmed, the network might be congested. If the sending transaction is confirmed but the receiving wallet shows nothing after an hour, and you have checked the destination address on a block explorer, then contact support. Include the swap ID, the sending TXID, and the destination address. Do not send your coins again.

One final thing

Never trust a DM from someone claiming to be support. Scammers monitor public swap complaints. Real support will never ask for your private keys or for you to send coins to a "verification address." Use only the official support channel on the site.

If you are still stuck after following these steps, the next page to read is "What a swap actually does with your coins." It explains where the address came from and why the process is not always instant. Understanding that mechanism usually makes the waiting tolerable.

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